T's & C's
We deliver world wide,normally within 7days from completion of order.
All full priced items must be returned within 30 days of original purchase and all non-full priced items must be returned within 14 days of original purchase.
Refunds from within the UK are free of cost. If you want to return a package, please email us with proof of postage cost, and we will issue a payment for you in the claimed amount. EU and International refunds and exchanges are non-refundable. The postage will be at the cost of the customer.
Purchases must be returned exactly how they arrived. Please ensure that items are returned with security tag intact, in their original packaging, and proof of purchase with a clearly written RAN number provided by Chris Simpson.
Please note that there are no refunds or exchanges for bespoke commissioned pieces, wedding rings or engagement rings. However, if the item is found to be faulty, Chris Simpson reserves the right to repair the item first or re-make the item for you.
Due to the nature of Bespoke commissions and the upfront cost of materials, we require a Non Refundable deposit of 50% on the quoted price.
Please send returns to: Chris Simpson Designs - No 17 Lambs close, Poole, Dorset, BH177LY , U.K
Exchanges are possible within 30 days of original purchase, and only if products are available. Exchanges will be dispatched once the returned item has been received in the appropriate condition. Please note that there are no exchanges for made to order items (bespoke commissions, wedding and engagement rings)
STL Files Purchased:
Please take note that any STL files purchased or made to order are sold as accurate watertight STL files based on stone measurements and finger rail sizes supplied by the client.
We can in no way be held responsible for the manufacturing methods or casting methods and the final accuracy of any shrinkage that may occur due to files being printed on 3rd party printers ie: Solidscape printers.
Please inform us upfront which printers and casting methods you intend to use so that we can make allowances for this on your 3d files.
Any questions, please feel free to call and discuss.